100% Customer Guarantee will correct errors that are our responsibility, including improper cutting, print quality, color and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 0 .1″ dimension for business cards, postcards and rack cards, add 0.125″ for all other products. All file formats must have a minimum of 350 dpi (dot per inch) resolutions. All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow and black) color mode and black & white artworks and/or images must be provided in grayscale.

Issues or Returns

If you experience issue with the printing of your product, please click here to visit the contact page. Then select the QUALITY CONTROL form, fill in your contact information (Name, e-mail address, order number, etc.) and let us know what the problem or issue is in as much detail as possible.